Privacy Policy

EXPRESS PLUMBING SERVICE, INC.
DOING BUSINESS AS EXPRESS PLUMBING HEATING & AIR
PERSONAL INFORMATION PROTECTION POLICY
UPDATE FEBRUARY 14, 2025

At Express Plumbing Service, INC., doing business as Express Plumbing Heating & Air, we are committed to provided our clients with exceptional service. As part of delivering our services, we may collect, use, and disclose some personal information. Protecting your personal information is one of our highest priorities.

We will clearly inform our clients why and how we collect, use, and disclose their personal information, obtain their consent when required, and handle their personal information responsibly in accordance with applicable laws.

This Personal Information Protection Policy outlines the principles and practices we follow to safeguard your personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of your personal information and allowing you to request access to, and correction of, your personal information.

DEFINITIONS

Personal Information – Information about an identifiable individual. This does not include contact information (defined below).

Contact Information – Information enabling an individual to be contacted at a place of business, such as name, position or title, business telephone number, business address, business email, or business fax number. Contact information is not covered by this policy.

Privacy Officer – The individual designated to ensure Express Plumbing Service, INC. complies with this policy and applicable privacy laws.

POLICY 1 – COLLECTING PERSONAL INFORMATION

1.1 We will inform our clients of the purposes for collecting personal information unless it is obvious, and the client voluntarily provides it for those purposes.

1.2 We will only collect information necessary for the following purposes:

To verify identity;
To identify client preferences;
To deliver requested products and services;
To enroll clients in programs, memberships, or warranties;
To send membership or promotional information;
To ensure a high standard of service;
To meet regulatory requirements;
To contact the client, if requested or required.

POLICY 2 – CONSENT

2.1 We will obtain consent to collect, use, or disclose personal information unless authorized by law to do so without consent.

2.2 Consent may be implied when the purpose for collecting, using, or disclosing personal information is clear, and the client voluntarily provides it.

2.3 Consent may also be implied when a client is notified and provided an opportunity to opt-out of their personal information being used for marketing or promotional purposes, and the client does not opt out.

2.4 Clients may withhold or withdraw their consent, subject to certain exceptions (e.g., personal information necessary to deliver services or meet legal obligations). Withholding or withdrawing consent may limit the services we can provide. We will explain any such impact to assist the client in making an informed decision.

POLICY 3 – USING AND DISCLOSING PERSONAL INFORMATION

3.1 We will only use or disclose personal information for purposes identified at the time of collection or for purposes reasonably related to those purposes, such as:

To contact clients about products or services that may be of interest.

3.2 We will not use or disclose personal information for additional purposes unless we obtain consent.

POLICY 4 – RETAINING PERSONAL INFORMATION

4.1 If personal information is used to make a decision affecting the client, we will retain it for at least one year to allow the client reasonable access.

4.2 We will retain personal information only as long as necessary to fulfill identified purposes or meet legal or business requirements.

POLICY 5 – ENSURING ACCURACY OF PERSONAL INFORMATION

5.1 We will make reasonable efforts to ensure personal information is accurate and complete if it may be used to make decisions about the client or disclosed to another organization.

5.2 Clients may request corrections to their personal information by submitting a written request with sufficient detail to identify the information and desired corrections.

POLICY 6 – SECURING PERSONAL INFORMATION

6.1 We are committed to protecting personal information from unauthorized access, use, disclosure, or disposal.

6.2 Security measures we follow include:

Secure transmission of data;
Encryption of stored data.

6.3 We will use appropriate measures, such as shredding printed documents or securely erasing digital files, to destroy personal information.

6.4 Security policies will be regularly reviewed and updated as technology evolves to ensure the ongoing protection of personal information.

POLICY 7 – PROVIDING CLIENTS ACCESS TO PERSONAL INFORMATION

7.1 Clients have the right to access their personal information, subject to limited exceptions.

7.2 Requests for access must be made in writing and include sufficient detail to identify the information sought.

7.3 Upon request, we will inform clients of how their personal information has been used and disclosed.

7.4 Requested information will be made available within 30 business days, or a written notice of extension will be provided if more time is needed.

7.5 A minimal fee may apply for providing access to personal information. Clients will be informed of any fees in advance.

7.6 If a request is refused, in full or part, we will provide reasons in writing and explain the client’s recourse options.

This updated Privacy Policy reflects the practices and values of Express Plumbing Service, INC., doing business as Express Plumbing Heating & Air, as we strive to provide excellent service while safeguarding your personal information.